Warranty

Roof Replacement

Elite gives our customers a lifetime structural warranty for full roof replacements performed by Elite. Elite’s structural warranty covers all workmanship issues that arise during the ownership of the vehicle that receive the roof replacement by Elite. The structural warranty covers things like staples backing out, decking becoming loose or cracked decking that has not been caused by any external forces. If the customer has an issue with a roof replacement that Elite has performed, the issue must be brought to Elite’s attention within 5 business days of discovery to avoid further damages from occurring. In order for sealant around components and trim to maintain their 90 day warranty, the customer must inspect their seals in the weeks following a roof replacement and alert Elite as soon as any bubbles or gaps are found. As a repair facility it is Elite’s duty to return all customers vehicles to an OEM standard or better (this judgement is left up to Elite on a case by case basis). This warranty is transferable to any new owners of the vehicle that received the roof replacement service. Elite can choose to perform the repair service on site or may require the vehicle to be brought to an Elite location for the repairs to be performed. If the repair requires additional labor that was not in the scope of work for the original labor performed, additional costs may be charged to the customer or the customer’s insurance company as a supplement. Elite reserves the right to request additional payment for labor and parts from a manufacturer, customer or insurance company if Elite deems that this is required for a correct, OEM repair.

(The customer is always responsible for maintenance of the vehicle. Proof of maintenance may be requested from the customer during the warranty coverage analysis. Elite requires all roofs which have been replaced by Elite to be cleaned and conditioned once every 6 month period in order to maintain their lifetime warranty to prevent long term issues. The customer can have this maintenance completed by Elite, a 3rd party shop or the customer can perform the cleaning and preventative maintenance themselves. If the customer is unable to provide proof of maintenance, this warranty will be void. Photos and an invoice will be required as proof of maintenance.)

EXCLUSIONS:


  • Fading, cracking, hazing, chalking, loss of shine or gloss caused by improper care, abrasive polishes, cleaning agents or excessive pressure washing of roof rubber or fiberglass
  • Components are not subject to elite’s manufacturer warranty. All vents, electrical components, ladders, sealants and rubbers are not covered under Elite’s lifetime warranty.
  • Wrinkles in rubber roof material
  • Accidents, scratches or tears.
  • Vehicles used for commercial or competitive purposes receive a 5 year structural warranty which allows for the same coverages laid out in this section, with the only difference being the limited term.
  • Failures resulting from vehicle misuse (I.e. off-road use etc.)
  • Roof replacements completed on vehicles 10 years old or older – warranty coverage only applies to the scope of work that Elite was able to access during the initial repairs. i.e if a roof is replaced and the sub-decking is not removed, Elite did not have access to the roof trusses beneath the decking and in turn cannot warranty any issues with roof trusses, underlying electrical issues etc.
  • Elite RV Roof and Collision is NEVER responsible for roof sealant. Roof sealant must be maintained by customer perpetually. Elite RV Roof and Collision does NOT warranty roof sealant or any defects or issues arising from sealant defects.
  • Component failures caused by proven and documented defective manufacturer products – any and all recourse will be through manufacturer of product, not Elite RV Roof and Collision.
  • Repairs made to a vehicle that Elite has informed the customer will not be covered by our warranty (this is determined on a case by case basis and the customer will always be informed and a waiver signed).
  • Elite reserves the right to void this warranty at any time if a deeper structural issue is found that will affect the services provided by Elite.

Paint & Body

Elite gives our customers a lifetime warranty for the paint and body work that Elite performs. As a repair facility it is Elite’s duty to return all customers vehicles to an OEM standard or better (this judgement is left up to Elite on a case by case basis). This warranty is transferable to any new owners of the vehicle that received the paint and body work service. If an issue is found, the issue must be brought to Elite’s attention within 5 business days to avoid further damages from occurring. Elite can choose to perform the repair service on site or may require the vehicle to be brought to an Elite location for the repairs to be performed. If the repair requires additional labor that was not in the scope of work for the original labor performed, additional costs may be charged to the customer or the customer’s insurance company as a supplement. Elite reserves the right to request additional payment for labor and parts from a manufacturer, customer or insurance company if Elite deems that this is required for a correct, OEM repair.

(The customer is always responsible for maintenance of the vehicle. Proof of maintenance may be requested from customer during the warranty coverage analysis. Elite requires all vehicles to be buffed and waxed once every 6 month period in order to maintain their lifetime warranty to prevent hazing and deterioration, among other long term issues. If customer is unable to provide proof of maintenance, this warranty will be void. Photos and an invoice will be required as proof of maintenance.)

EXCLUSIONS:


  • Hazing, chalking, loss of shine or gloss caused by improper care, abrasive polishes, cleaning agents or excessive pressure washing or buffing. – paint deterioration caused by abuse, accidents, acid rain, chemical fallout or overexposure to uv rays.
  • Accidents, scratches or rock chips due to normal vehicle use. – finishes on vehicles used for commercial or competitive purposes – failures resulting from vehicle misuse (I.e. off-road use etc.)
  • Repairs completed in a previously repaired or refinished area, unless stripped to bare metal, wood or fiberglass
  • Repairs completed on vehicles 10 years old or older
  • Paint failures caused by proven and documented defective PPG or Dupont products – any and all recourse will be through paint manufacturer of product, not Elite RV Roof and Collision
  • Repairs made to a vehicle that Elite has informed the customer will not be covered by our warranty (this is a case by case basis and the customer will always be informed and a waiver signed).
  • Elite reserves the right to void this warranty at any time if a deeper structural issue is found that will affect the services provided by Elite.

Electrical

Elite will match any warranty that the manufacturer of the given electronic component allows the customer. If the customer purchases an electronic component and requests Elite to install said component, Elite gives no warranty for the labor or part.

Windshield Replacements

Elite RV Roof and Collision offers a 1 year warranty for windshield replacements performed at our facility. This warranty covers labor and workmanship of the glass installation.

LIMITED STRUCTURAL LIFETIME WARRANTY

Elite RV Roof + Collision gives our customers a limited lifetime structural warranty for Rhino Eco-Coat® protective linings by Elite. Elite’s structural warranty covers all workmanship related issues that arise. The structural warranty covers issues such as staples backing out or decking becoming loose. Elite’s limited structural lifetime warranty only covers issues that have not been caused by any external forces. If the customer has an issue with a roof that Elite RV Roof and Collision has applied a Rhino Eco-Coat® protective lining to, the issue must be brought to Elite’s attention within 5 business days of discovery to avoid further damages from occurring. Waiting to alert Elite RV Roof and Collision to any issues with your roof any longer than 5 business days after discovering any issues will result in the termination of this warranty.

In order for the customer to maintain their limited lifetime warranty, the customer must allow Elite RV Roof and Collision to inspect their roof once every 6 months. If the customer is within 25 miles of an Elite RV Roof and Collision location, a representative will travel to the customers location to inspect their roof free of charge. To ensure there are no long term issues the customer must alert Elite RV Roof and Collision as soon as any bubbles or gaps are found.

FULLY TRANSFERABLE

This warranty is transferable to any new owners of the vehicle that received the Rhino Eco-Coat® protective lining. Elite RV Roof and Collision must be notified of the transfer of ownership within 30 days of transfer.

Rhino Eco-Coat® WARRANTY

The Rhino Eco-Coat® coating is covered by Elite RV Roof and Collision for the lifetime of the roof. The Rhino Eco-Coat® warranty covers cracks in the material only. Cracking due to any external forces will not be covered under this warranty.

LOCATION OF REPAIRS AND ASSOCIATED COSTS

Elite RV Roof and Collision may choose to perform the repair service on site or may require the vehicle to be brought to an Elite location for the repairs to be performed. If the repair requires additional labor that was not in the scope of work for the original labor performed, additional costs may be charged to the customer or the customer’s insurance company as a supplement. Elite reserves the right to request additional payment for labor and parts from a manufacturer, customer or insurance company if Elite deems that this is required for a correct repair.

EXCLUSIONS:

  • Fading, hazing, chalking, loss of shine or gloss
  • Components are not subject to Elite’s warranty.
  • Vents, electrical components, skylights, ladders, sealants, and rubbers are not covered under Elite’s lifetime warranty
  • Accidents, scratches or tears
  • Vehicles used for commercial or competitive purposes receive a 5 year structural warranty which allows for the same coverages laid out by this warranty, with the only difference being the limited term.
  • Failures resulting from vehicle misuse (E.g. offroad use, etc.)
  • Warranty coverage only applies to the scope of work that Elite was able to access during the initial application.
  • Component failures caused by proven and documented defective manufacturer products. Any and all recourse will be through the manufacturer of the product, not Elite RV Roof + Collision.
  • Repairs made to a vehicle that Elite has informed the customer will not be covered by our warranty – this is a case by case basis and the customer will always be informed and a waiver signed before application is performed.
  • Elite reserves the right to void this warranty at any time if a deeper structural issue is found that will affect the services provided by Elite.